Help and contact
Contact details are being set up.
Common questions
I paid but my plan is not active.
Card and transfer payments through Paystack usually activate within a minute; open the app and pull down to refresh. Bank-transfer receipts are checked by a person, usually within a few hours. Quote the reference (it starts with TTV-) from Account → Payment history when you contact us.
I forgot my password.
On the sign-in screen tap Forgot password. We email you an 8-character code. Check your spam folder.
A video will not play.
Check your internet connection and that your plan is active. Close and reopen the app. If it still fails, send us the title name and your phone model.
"Already signed in on the maximum number of devices".
When you sign in the app lists your devices; tap one to sign it out and continue.
How do I delete my account?
See Delete your account.